Returns & Exchanges
We want you to be fully satisfied with your Native Union products, which is why we offer a 14-day return period for all items in their original packaging. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or replacement.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the product in its original retail packaging and secure it inside a sturdy shipping box to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing